Microsoft 365 troubleshooting for admins and IT professionals Microsoft 365 Microsoft Learn

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However, errors can happen when the device is currently offline or not connected to a network.

Office 365 troubleshooting guide

These add-ins can cause issues such as app crashes or significant performance degradation. The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365. Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here). Microsoft recommends updating Windows, Microsoft Office and other software regularly.

Office 365 troubleshooting guide

Microsoft 365 uninstall troubleshooter



If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution.

How to fix Office 365 issues related to synchronization



I'm starting my first level 1 technical support job in a couple days at an MSP and I emailed them about thing I should try learn before commencing. They said I shouldn't worry too much about it but that it wouldn't hurt to brush up on Office 365 an 3CX. If you require any additional assistance troubleshooting problems with Microsoft Office 365, contact Technology Help. The OneNote desktop app is the only version of OneNote that does not require OneDrive. Some characters that are valid for the University of Minnesota login system may not be valid for Microsoft's login system.

Microsoft Office 365 Activation Issues



  • When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently.
  • You should ask him to provide you with credentials that will enable you to sign in.
  • However, errors can happen when the device is currently offline or not connected to a network.
  • There are few things that can happen to Outlook on the client side.
  • You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft.
  • Open the required file, hit Share and then check the list of users that you can give the rights to edit a file.


Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings. If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies. If one of these resolves your problem, close the app and continue working. Upgrade to Microsoft Edge to take advantage linked webpage of the latest features, security updates, and technical support.

Changing Your Default File Save Location



Many errors can be resolved by simply signing out of Microsoft Office 365 and signing back in. Important thing to remember is that you will be able to change your password by yourself if the administrator in your organization allows users to change their passwords. If not, the password reset page provides you with a possibility to contact your administrator. Check if CAPSLOCK is turned on, and check the spelling of the password you try to enter. As passwords are sensitive to small changes, you shouldn’t copy your passwords from anywhere (like textfiles, skype’s conversations), instead try to enter it manually.

Office 365 troubleshooting guide

Conclusion on Office 365 issues



Office 365 troubleshooting guide

It also makes day-to-day work easier for employees so they can remain productive and deliver on their tasks more efficiently. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. Installing Office 365 updates can fail for different reasons, and some of them are listed below. If you have forgotten your password for the Office 365 account, try to recover or reset the password.

How to repair Microsoft Office 365?



Advantages of Having an Office 365 Suite



Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems. This error appears when you attempt to upload or save a Microsoft 365 item. It indicates that you have reached the storage limit specified by your subscription plan. Always define a recovery email address when configuring your Office 365 account.

The privacy settings for your University directory information may impact how your name appears in Microsoft Office 365. Microsoft Office 365 may also be using OneDrive as the default file save location. Another fix that can work is simply to remove the synced account from Outlook, and add it again.
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