Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background. Check the Troubleshooting Outlook sync problems status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again.

Step 1: Investigate possible issues caused by add-ins

In this case, you can disable all Outlook integration within the antivirus software. Or, you can disable any antivirus software add-ins that are installed in Outlook. Be aware that if you are connecting to an Exchange Server mailbox, your mailbox or your email messages are already being scanned by antivirus software on the server. The built-in back-off mechanisms in the indexing component of Windows Search or WDS pauses the indexing of Outlook data when the system is under heavy use. The easiest way to let the indexing finish is to leave Outlook running overnight.Additionally, you can reduce performance issues by running Outlook in Cached Exchange Mode. In this mode, Windows Search or WDS searches the local copy of the mailbox instead of the mailbox content on the server.

Common Outlook Error Codes and Troubleshooting Guide

If you have Outlook in your startup folder, remove the shortcut from the startup folder. You may see one of the following errors in a pop-up message on your screen. If you are unable to connect or are prompted for your password repeatedly attempt the following options.

Running Out of Mailbox Space

Microsoft has its own tool for automatically scanning and correcting Office when things go awry. You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps. It can automatically diagnose issues, troubleshoot, and fix problems with Outlook. A more general version that can also fix Office, Microsoft 365, and other Outlook problems can be found here. Ashila is a passionate researcher and writer specializing in diverse technologies. With a keen interest in industrial growth and technical innovations, Ashila leverages her expertise to create insightful content that bridges technology and business development.

Stop Performing a Send/Receive When Exiting Outlook

Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.If your antivirus software includes integration with Outlook, you may experience performance issues in Outlook.

• To install the latest Windows and Office updates, click the link below.
• The built-in back-off mechanisms in the indexing component of Windows Search or WDS pauses the indexing of Outlook data when the system is under heavy use.
• Use this workaround at your own risk.If your antivirus software includes integration with Outlook, you may experience performance issues in Outlook.
• Or, you can disable any antivirus software add-ins that are installed in Outlook.
• If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen.
• Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background.
• Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element.

After finishing one step, if it does not resolve the issue move on to the next. If Outlook Desktop fails to connect, try these steps before escalating the issue to the ET&S Help Desk. Power for providing "An Outstanding Customer Service Experience" for its Assisted Technical Support. J.D. Power 2024 Certified Assisted Technical Program, developed in conjunction with TSIA.

Run Microsoft Office Repair

If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email.