Contact your admin for assistance with recovery email issues. I am in my first IT role here at small company who uses the Office 365 suite. I change the password in Admin Center and a few hours later, for the end user, it says the password is incorrect. I've tested it several times to ensure it wasn't user error and imaged a new device with the same account and it still had the same issues. Just looking for some help as my superiors aren't that helpful.

Advanced Solutions for Persistent Issues

Additionally, enable two-factor authentication (2FA) whenever possible for an added layer of protection. Finally, keep your device and software updated to minimize vulnerabilities that hackers might exploit. Resetting your password can affect your connected Office apps.

Step-by-Step Troubleshooting for Microsoft Office 365 Login Issues

It can vary from 1 to 30 minutes, depending on the number of failed attempts you have performed. Once the waiting period is over, try logging in again with the right credentials. Tread carefully here, since this changes how all Office apps handle sign-ins. We usually suggest Online Repair if you’re seeing sign-in issues in more than one Office app like Outlook and Word.

Why Choose Managed IT Services?

If this is a personal account, you can contact Microsoft support for further help. If self-service password reset is enabled for your account, use the "Can’t access your account?" link on the Microsoft sign-in page. Verify your identity through email, text, or authenticator app validation. This process ensures only you can access your account securely.

What should I do if my recovery email isn’t accessible?

• The issue was with AD Connect it had reverted to using one of RODCs.
• If you encounter any issues, you can also contact Microsoft support.
• Sometimes, a different layout will mess up special characters in your password.
• They can reset your password directly or provide further troubleshooting resources.
• If recovery fails, double-check your entered details and retry.
• Set up a personal or alternate email in your account’s security settings to enable seamless recovery when needed.
• After resetting your password, sign back into these apps one by one using your new credentials.

They can help figure out if the problem is just with your account or something bigger. Those can change your input and you might not notice right away. You can test your password in a plain text field (not the login box) to see if it comes out right. The issue was with AD Connect it had reverted to using one of RODCs. We were upgrading our firewalls and both HQ/Production domain controllers were down so it latched on to the RODC.

Fix #8. Dealing with a Hacked or Compromised Account

To secure your password after resetting it, make sure to create a strong, unique password that combines upper and lowercase letters, numbers, and special characters. Avoid using easily guessed information like names or birthdays, and refrain from reusing passwords across multiple How to fix email not syncing accounts. You can consider using a password manager to store and generate secure passwords for all your accounts.



In business settings, group policies and conditional access rules can cause problems, too. Restrictions on device compliance, location, or sign-in risk might block you even if your password is correct. If your account is disabled or unlicensed, you won’t be able to get in until an admin fixes it. Expired subscriptions or suspended accounts are often behind these issues. On Windows, head to Credential Manager, remove any saved Office 365 entries, then try signing in again.