
These add-ins can cause issues such as app crashes or significant performance degradation. The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365. Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here). Microsoft recommends updating Windows, Microsoft Office and other software regularly.

Microsoft 365 uninstall troubleshooter
If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution.
Office 365 Repair Tool
If you tried to enter your credentials, and it failed, even when you checked if every letter of it is correct. Abacus Managed IT Services is a leading provider of security, maintenance, and integration of IT systems and security plans for different institutions. Let our expert engineers and support staff guide you in securing and preparing your business operations. When this error pops up while you’re trying to save or upload a file, it usually means that you have used up the storage limit included in the Office 365 subscription. If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin. Fortunately, documents that were sent to the recycle bin aren’t immediately and permanently removed.
Common Office 365 Issues and Their Troubleshooting Solutions
- When you want to continue the work you did on the desktop, and the file is available there.
- Yet if this didn’t work it means that the same file you worked on another device didn’t make it to OneDrive as it should.
- You can unintentionally send an important Microsoft 365 item to the recycle bin, especially if you have too many files on your device’s hard drive.
- The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365.
- If you try to enter the wrong password too many times, and you didn’t set up a recovery email you can lock access to your account.
- To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them.
- To resolve free trial and/or subscription sign-up prompt errors, activate your University of Minnesota license for Microsoft Office 365.
- Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.
Good practice to avoid having Office 365 issues with signing in, is to have a recovery email. Issues can also arise from incorrect account permissions, which can affect access to various Office 365 features. Set your business up for success with a trusted provider for management tools and systems like Office 365. At Abacus, we’ll Microsoft 365 support help equip your enterprise with the most efficient tools and software so you can smoothly run your business. You can unintentionally send an important Microsoft 365 item to the recycle bin, especially if you have too many files on your device’s hard drive.
Office 365 Service Health
NAKIVO Backup & Replication is a universal data protection solution that can protect not only Office 365 but also virtual, physical, and cloud environments. Download the software and configure data backup in your environment. Office 365 troubleshooting is an important aspect of building a secure and reliable IT environment.

It also makes day-to-day work easier for employees so they can remain productive and deliver on their tasks more efficiently. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. Installing Office 365 updates can fail for different reasons, and some of them are listed below. If you have forgotten your password for the Office 365 account, try to recover or reset the password.
What to do if Office 365 is not working?
Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems. This error appears when you attempt to upload or save a Microsoft 365 item. It indicates that you have reached the storage limit specified by your subscription plan. Always define a recovery email address when configuring your Office 365 account.
File and storage issues with Microsoft Office 365 are more serious than other issues. They are not merely inconvenient and slow down work but can also lead to critical data loss. The good news is that the majority of problems can easily be solved on the client’s side. If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation. Make sure that network access to the Microsoft servers is not blocked. Check the firewall on your computer, the router, and DNS configuration.