For example, items that you delete from SharePoint or Microsoft Teams are retained in the recycle bin for a certain period before permanent deletion. Therefore, you can locate the original files at their primary SharePoint site and restore them from there. You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut.

Microsoft 365 troubleshooting for admins and IT professionals

• Open the required file, hit Share and then check the list of users that you can give the rights to edit a file.
• Office 365 troubleshooting is an important aspect of building a secure and reliable IT environment.
• Below we provide a more detailed list of issues and corresponding solutions.
• Troubleshooting library sites and FAQ's online can get overwhelming to search through, let alone to find technical solutions that are written in laymen's terms.
• Abacus Managed IT Services is a leading provider of security, maintenance, and integration of IT systems and security plans for different institutions.
• On a PC, simply exit out of all open programs and restart the entire machine.
• Upon restart if you are still receiving an error message, it might be time to confirm your subscription status for Office.

In this case, consider using safe mode, which is useful for Office 365 troubleshooting. Make sure that you have entered the correct Office 365 username and password. Safari can cause Microsoft 365 issues due to the Intelligent Tracking Prevention (ITP) feature. To comply with the Transparency in Coverage Rule, click here to view our health plan's machine-readable files containing negotiated rates and historical payments.

Type Outlook.exe /safe, and click OK.  If it is not, you may need to reinstall the Office suite completely. Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios. If a troubleshooter is available for your issue, select Start to run that troubleshooter.

Common Problems with Office 365 OneDrive

Personal account users can see this password recovery page by entering their email, phone, or Skype name. Whether you’re struggling with Microsoft 365 sign-in problems, Office 365 not working, or syncing issues, our team is here to help. Don’t let technical problems affect your productivity—contact us for immediate assistance. Comprehensive repair solutions for Office apps—both Quick Repair and Online Repair to ensure minimal downtime. To repair your email account, navigate to File, Account Settings, Account Settings.

Common Office 365 Issues and How to Solve Them

Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts). Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. Open the required file, hit Share and then check the list of users that you can give the rights to edit a file. You can set access permissions for the entire organization or invite only the users you specify. File and storage issues with Microsoft Office 365 are more serious than other issues.



Even if you’re confident you have the proper credentials, use the "forgot password" option to ensure accuracy. You can also check with a system administrator to see if an administrator changed the credentials. Last but certainly not least on our list is issues with Microsoft Outlook. Most of the business world lives and breathes by email so the inability to send or receive email messages can stop your day in its tracks.

Common Microsoft Office 365 Issues and How To Resolve Them

It indicates that you have reached the storage limit specified by your subscription plan. To Microsoft 365 troubleshooting fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them. Abacus Managed IT Services is a leading provider of security, maintenance, and integration of IT systems and security plans for different institutions. Let our expert engineers and support staff guide you in securing and preparing your business operations.



Then try to activate the installed Office 365 suite again on your computer. You may need to remove old Microsoft Office licenses from your computer and install a new one. We go above and beyond the average software reseller because we built our business on trust. As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. You can navigate to Sign in - Microsoft OneDrive (live.com) and sign in with your Microsoft account to check OneDrive online. If the file is not present here, you can manually upload it from the source device to OneDrive to make it appear on other devices.

Microsoft Office 365 Activation Issues

Set your business up for success with a trusted provider for management tools and systems like Office 365. At Abacus, we’ll help equip your enterprise with the most efficient tools and software so you can smoothly run your business. Office 365 allows collaboration across team members by easily setting up access permissions. When this problem occurs, it usually means that you don’t have permission to open and edit the file. When this error pops up while you’re trying to save or upload a file, it usually means that you have used up the storage limit included in the Office 365 subscription. If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin.