Not all issues are caused by bugs left unpatched by the software vendor or by third-party applications like the recent Crowdstrike incident that caused a global O365 outage. Many issues that you may face day-to-day can be fixed on the client side. If you encounter an issue in Office 365 that can only be fixed by the vendor, Microsoft usually releases an update to resolve any known issues as soon as possibl


Here, you’ll find "Blocked senders and domains." Check if the email address of the sender appears on this list. In this case, you won't have to open a service request because we'll already be working to resolve the issue. But still, it’s worth checking if other users are currently experiencing similar issues with Outlook. Message traces for items more than seven days old are available only as a downloadable .csv fil


IT professionals also need to view real-time status for many applications that your employees are using. CloudReady collects service health data metrics and presents them in a visual O365 dashboard. You should immediately be able to see a service that is down, identified in red color. Read our blog on How to view office 365 service health in CloudReady and make your troubleshooting robust with end-to-end visibility. Although synthetics can reveal if an Office 365 service is available or not, it cannot tell about the end-user experience for that particular application. Additionally, remote employees have multiple Desktop and network applications installed on their laptop


The chat has proven successful and adds to the customer experience when looking on the website. Thank you for taking the time to leave this review, Juliusz. It’s great to read your positive feedback on our solution. We’ll be sure to pass your comments along to Scott, we know the feeling is mutual, and he really enjoys your meetings and working with you. Support your agents and sales representatives by streamlining access to company knowledge, directing queries to the right teams, and offering quicker response suggestions. This website is supported by Grant Number 2501MOLIEA from the Office of Community Services within the Administration for Children and Families, a division of the U.


If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a Fix Microsoft Office problems standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems. We'll look at related data and reports from other organizations to see how widespread the issue is, and if it originated with our servic


To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office. If you're still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer. Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC. Microsoft SaRA is the Microsoft Support and Recovery Assistan


You can try uninstalling or disabling any you’re aware of. Exactly how you do this will depend on the specific add-on. If Fix Microsoft Office problems you’re not sure, the Installed Apps list we started with is a good place to loo


You can also try the "Reset" option but be aware this will change any settings you have made. It will not, however, delete any Excel files you have created. The process for Windows 11 is similar but you will be presented with some slightly different options. First go to Apps & Features and select Microsoft Office or Microsoft 365. Unzip to a folder of your choosing, then run the file named SaraSetup.exe to install the program. You’ll see a dialog box like the one shown in Figure 9 open up and ask you to confirm installatio


Windows 7 and Windows 8 do not support the latest Fix Microsoft Office problems Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here). You can track planned maintenance events by staying up to date with the Message center. Filter to messages categorized as Plan for change to find out when the change is going to happen, its effect, and how to prepare for it. As the name of this tool suggests, Remote Connectivity Analyzer can identify Office 365 issues with connectivit


Outlook lets you block a sender or a domain in just a few clicks. This is a great way to protect your inbox from spammers and cyberbullies. I'm sure it's just a setting that I have messed up in the process of trying to regain access from being blocked and needing to implement the 2FA. This can be a direct issue with Outlook’s service or your Profile that could have been corrupted, attacked by malware, or malfunctioned due to a plugin. To get help and troubleshoot other Microsoft products and services, enter your problem her