Boost your SMB’s security and compliance with Microsoft 365 Business Premium. Discover Defender and Purview add-ons for enterprise-grade protection at SMB-friendly pricing. TrustedTech is a Microsoft CSP Direct Bill Partner with all six Solutions Partner designations and decades of expertise in licensing, support, and cloud infrastructure. If you're looking for smarter ways to manage, secure, or optimize your Microsoft 365 (M365) environment, our U.S.-based team is here to help. Microsoft offers several built-in tools to help identify and resolve persistent issues. You will need to have the correct privileges set on your Azure account in order to set up the M365 sync.

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• TrustedTech is dedicated to being a reliable resource for all software and technology support needs.
• Our licensing engineers can help triage complex problems and ensure you're on the right support path.
• To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter.
• The sync will fail if the total number of all users (active or inactive) on your account exceeds the user limit placed upon it if present.
• Sync failure alerts do not always include a full summary or attachment, you can run a test sync to obtain this data.
• From sync errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly.
• These figures will give you an impression of how far over the limit the account is.
• Real-time collaboration is at the core of Microsoft 365; however, issues can arise due to permissions, software version conflicts, or connectivity problems.

With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems. These can include missing files, ghost icons, or documents that do not update in real-time. The M365 sync establishes a synced dataset based on your M365 data and the filtering configuration of your sync. The sync will fail if it can't find any users that comply with Exchange connectivity diagnostic your filtering preferences or the system's requirements for user records. The system requires that users have a first name, last name and a valid email address that conforms with your domain lock if enabled. The sync does not delete users but rather sets them to inactive.

I got an error message that my company has exceeded the number of objects that can be synchronized

Contact MicroSec today and let our experts handle your Office 365 troubleshooting needs carefully and Exchange connectivity diagnostic professionally. A diagnostic tool that automatically detects and fixes common Office 365 problems. We have reset the router, checked internet speeds, signed in and out of M365 apps, reinstalled apps and checked for Windows updates.

What should I do if my sync failed due to authentication issues?

After you run the commands, and if they completed without errors, you may see a quick progress indicator or Fix Outlook Not Opening After Windows Update a status result that contains information about the package installation. This issue occurs only on computers that are running Windows 10, version 1703 or later, and Microsoft 365 version 1807 or later. We are a paid-for question and answer site and not affiliated with any other company. I will be assisting you today and hope we can solve the issue together.

Tools & Methods To Use to Troubleshoot Office 365 Issues

While M365 is highly stable, it’s not immune to occasional disruptions. The sync will fail if the groups you selected to load users from no longer exist in Azure AD. Typically this is because the selected groups have been deleted from Azure AD since the M365 sync was configured on your account. To get the sync working you will either need to delete users or have the user limit on your account increased.